Refunds & Returns Policy

Last updated June 20, 2026

We want families and supporters to be happy with their TCA Spirit Store purchases. Please review this policy before requesting a return, exchange, or refund.

Returns

We have a 14-day return policy. This means you should contact us within 14 days after receiving your item to request a return.

To be eligible for a return, the item should be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.

How to Start a Return

Contact us at customersupport@tca-academy.com before sending anything back. Items returned without first contacting us may not be accepted.

If your return is approved, we will provide instructions for where and how to send the item. Unless otherwise stated, the customer is responsible for return shipping costs.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and help make it right.

Made-on-Demand Items

Many Spirit Store products are made on demand. Because of this, some returns or exchanges may be limited unless the item is defective, damaged, incorrect, or otherwise approved by customer support.

Exchanges

If an exchange is approved, we will provide instructions. In some cases, the fastest way to receive the item you want may be to place a new order after the return is accepted.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Bank or card processing times may vary.

Contact Us

For return or refund questions, contact customersupport@tca-academy.com or call +1 (909) 279-0014. Support hours are Monday–Friday, 9 AM–4 PM.